Terms and Conditions

Terms and Conditions

Effective Date: 12/16/2019

These Terms and Conditions ("Agreement") govern your access to and use of Grow Out Oils("we," "us," "our"), a company providing clinical aromatherapy products for licensed professionals. By accessing and using our website and services, you agree to comply with and be bound by these Terms and Conditions.

1. Agreement to Terms

By accessing or using www.growoutoils.com ("the Website") or purchasing products from us, you agree to abide by the terms outlined in this Agreement, as well as any other policies or guidelines referenced herein. If you do not agree to these Terms and Conditions, you are not permitted to use our Website or purchase products.

2. Shipping and Delivery

We strive to provide efficient service to our customers. However, please note the following shipping details:

Processing Time: Orders typically ship within 7-14 business days after payment has been received and the order has been confirmed. Shipping time may vary based on the product type, custom formulations, and availability.
Shipping Delays: We are not responsible for delays caused by third-party shipping carriers or unforeseen circumstances. If delays occur, we will make reasonable efforts to notify you.
Shipping Fees: Shipping charges will be calculated at checkout and are based on the delivery address and order size.

3. Custom and Private Label Orders

No Refunds on Custom/Private Label Orders: Once the development of a custom or private label product has begun, including any prototype work, formulation, or testing, no refunds will be issued. This includes the costs associated with product development, materials, and testing.
Custom Work: Custom or private label orders require significant resources and time for prototyping and testing. By placing an order for custom products, you acknowledge and agree to the associated costs and non-refundable nature of the project once initiated.

4. Medical Disclaimer and Limitation of Liability

No Medical Claims: Our products are not intended to diagnose, treat, cure, or prevent any medical conditions or diseases. The information provided on this Website is for educational and informational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.
FDA Compliance: Our products have not been evaluated by the Food and Drug Administration (FDA). Any claims regarding the benefits of our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. You should always consult with a licensed healthcare provider before using any of our products, especially if you have a medical condition or are taking medication.
State-Specific Disclaimers: The information and products provided by Grow Out Oils comply with the laws of the United States and the state of Florida. However, each individual state may have specific regulations regarding aromatherapy products. It is your responsibility to ensure that you are in compliance with the laws of your state.

5. Customer Responsibilities

Professional Use: Our products are intended for use by licensed professionals only. By purchasing from us, you confirm that you are a licensed practitioner, therapist, or other qualified professional in the field of aromatherapy, massage therapy, or a related discipline.
Accurate Information: You agree to provide accurate and complete information when making a purchase or interacting with our Website. Failure to provide correct information may result in delays or cancellations of orders.

6. Financial Transactions and Payments

Pricing: All product prices are listed in U.S. Dollars (USD) and are subject to change without notice. We reserve the right to adjust prices for any reason, including for promotional or market-driven changes.
Payment Methods: We accept payments through a variety of secure payment methods, including major credit cards and online payment systems.
Tax: Applicable sales tax will be added to your order, as required by law in your jurisdiction.

7. Intellectual Property

Copyright and Trademark: All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of Grow Out Oils or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, modify, or use any content from this Website without our express written consent.
User-Generated Content: By submitting reviews, comments, or other user-generated content to the Website, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing, promotional, or educational purposes.

8. Prohibited Conduct

You agree not to use this Website for any unlawful or prohibited purpose. You agree not to:

Engage in any behavior that is fraudulent, defamatory, or abusive.
Post or transmit any unlawful content, including but not limited to hate speech, spam, or discriminatory materials.
Use the Website to promote or engage in any unlawful activities.
Attempt to interfere with the Website’s functioning or disrupt the services provided by us.

9. Account Suspension or Termination

We reserve the right, in our sole discretion, to suspend or terminate your access to the Website or any services offered, without notice, for violations of these Terms and Conditions or for any other reason deemed appropriate by us.

10. Limitation of Liability

No Liability for Errors: We make every reasonable effort to ensure that the information provided on the Website is accurate. However, we do not guarantee that the Website is free of errors, including pricing inaccuracies, typographical mistakes, or product availability issues. We are not liable for any inaccuracies or errors, and you agree to use the Website at your own risk.
No Liability for Consequential Damages: In no event shall Grow Out Oils be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Website or products, including but not limited to loss of profit, data, or business opportunities.

11. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting the revised Terms and Conditions on the Website. It is your responsibility to review this Agreement periodically for any updates.

12. Governing Law and Dispute Resolution

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of Florida, United States, without regard to its conflict of law principles.
Dispute Resolution: Any disputes arising out of or in connection with this Agreement shall be resolved through binding arbitration in Florida. You agree to submit to the jurisdiction of the courts located in Florida for enforcement of any arbitration award.

13. Miscellaneous

Severability: If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, the remaining provisions will remain in full force and effect.
Entire Agreement: This Agreement constitutes the entire understanding between you and us regarding your use of the Website and purchase of products.

14. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

info@growoutoils.com

By using our Website or purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Return and Refund Policy

Effective Date: 12/16/2019

Thank you for choosing Growout Oils! We take great pride in the quality of our clinical aromatherapy products. Our goal is to ensure that you are satisfied with your purchase. Please review our Return and Refund Policy below to understand your rights and our process.

1. General Return Policy

We understand that sometimes things don’t work out. In the event that you are not completely satisfied with your purchase, we accept returns and exchanges under the following conditions:

Eligibility for Returns:
- Products must be unused, unopened, and in their original packaging.
- Returns must be initiated within 30 days of receiving your order.
- Non-returnable items: Due to health and safety regulations, opened products and products that have been used cannot be returned or refunded.
How to Initiate a Return:
- Please email us at [insert contact email] with your order number and details of the product you'd like to return.
- You will receive instructions on how to return your product.
Return Shipping:
- The customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we are not responsible for lost or damaged returns.
Refund Processing:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method. Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your payment provider.

2. No Refunds on Custom and Private Label Orders

Custom and private label orders involve significant time, resources, and costs, including product development, formulation, testing, and prototyping. As such, we are unable to offer refunds or returns on custom or private label products under any circumstances.

What is considered a custom/private label order?
- Orders for products that have been specifically designed or customized for your brand or needs, including but not limited to private labeling, specialized formulations, or bespoke products.
- This also includes any prototypes, formulations, or testing work done prior to the final product creation.
Refund Policy on Custom/Private Label Orders:
- Once the development process begins—including product development, formulation, or testing—no refunds will be issued, regardless of whether the order is completed or canceled.
- By placing an order for custom or private label products, you acknowledge and agree to these non-refundable terms.

3. Damaged or Defective Products

We take great care to ensure the quality of our products, but if you receive a damaged or defective product, please contact us within 7 days of receiving your order.

How to Report a Damaged or Defective Product:
- Send us an email at [insert contact email] with your order number and a description of the damage or defect.
- Please include photos of the damaged or defective product for review.
Replacement or Refund:
- If the product is defective or damaged, we will offer a replacement at no additional charge or a full refund, depending on your preference and availability of the product.
- If a replacement is unavailable, a full refund will be issued.

4. Subscription Services (if applicable)

For any subscription-based orders, you may cancel at any time prior to the next billing cycle. If you cancel after your next shipment has been processed, you will be billed for the current cycle, but you will not be charged for future shipments.

5. Shipping and Delivery

Please note that once an order has been shipped, we are not responsible for delays, lost packages, or damages caused by the carrier. If your package is lost or damaged in transit, please contact the shipping carrier directly for resolution.

6. Compliance with State and Federal Laws

We adhere to all relevant state and federal regulations related to consumer protection and refunds:

Florida State Law and the Federal Trade Commission (FTC) regulations govern our return and refund policies. We ensure that all policies align with the applicable laws governing consumer rights and business practices.
The Federal Food, Drug, and Cosmetic Act (FDCA) and other regulatory agencies may also have guidelines related to returns, especially for health-related products. Please be assured that we comply with these regulations to ensure your safety and satisfaction.

7. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us:

Email:info@growoutoils
Phone: 954 281 4003
Business Hours: online

We appreciate your understanding and support, and we look forward to continuing to serve you with the highest quality aromatherapy products.

Disclaimer

This policy is subject to change at any time. Any updates or revisions will be posted on this page with the revised effective date. Please review this policy regularly.

Terms and Conditions

Return and Refund Policy

Disclaimer

This policy is subject to change at any time. Any updates or revisions will be posted on this page with the revised effective date. Please review this policy regularly.

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